Gupshup’s new development products use drag-and-drop tools to “program” chatbots that are based on menus of typical use cases. As the names suggest, with Flow Bot Builder, users design the conversational flow for the bot, and with Template Bot Builder, they use pre-defined templates that are customizable to fit their audience and business needs.
Today’s launch of Flow and Template Bot Builders represents an expansion of the usual definition of a bot developer. “Who needs to build a bot?” asked Beerud Sheth, CEO of Gupshup, in an interview with VentureBeat. “It’s everyone with a website or an app.”
As an example, Sheth says the template for restaurant bots is based on the most common variables, like location, price, hours, menu, and order placement. The new tools walk the restaurant’s bot builder through the conversation flow, prompting them to customize the conversational text in accordance with their style — all without writing a single line of code.
“Our goal is to democratize bot building,” says Sheth. “Before, high-end bots required high-end coding skills. We’re now helping small- and medium-sized enterprises create, test, and deploy bots for dozens of messaging platforms.”
Both Flow Bot Builder and Template Bot Builder are available to try at www.gupshup.io.